Shipping policy

Last Updated: May 2026

At Soulful Dears, we provide digital products exclusively. Because all products are instant downloads, traditional shipping policies do not apply.

Soulful Dears does not sell or ship physical products.

We do not mail:

• Printed artwork
• Frames
• Canvas products
• Posters
• Home décor items
• Physical packages

All products purchased from Soulful Dears are delivered digitally.

After your purchase is successfully completed:

Complete checkout securely.

Your order is processed automatically.

Instant access to your digital files becomes available.

You will receive download instructions and access information.

Most orders are delivered immediately after payment confirmation.

Typical digital delivery:

• Instant to a few minutes

Occasionally, delivery may take longer because of:

• Payment verification processes
• Internet interruptions
• Temporary system delays
• email delivery delays

Please check:

• Spam folder
• Junk folder
• Promotions folder
• Your purchase account area

If you still cannot access your files, contact us and we will gladly assist.

Please review product details carefully before purchasing.

Customers are responsible for:

• Reading product descriptions
• Understanding file formats
• Verifying compatibility with intended use

Product images displayed throughout our website are presentation mockups intended to show potential design appearance after printing.

No framed products shown in images are included.

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